slvio Terms & Conditions

These Terms and Conditions ("Terms") govern the relationship between slvio ("we," "us," "the Company," or "the Platform") and any person ("you," "the User," or "the Player") who accesses, registers on, or otherwise uses the slvio website located at slvio.net and all associated services, games, promotions, and features offered therein.

By completing the registration process, depositing funds, or placing a wager on slvio, you unconditionally accept these Terms in their entirety. This acceptance forms a legally binding agreement between you and slvio effective from the date your account is created.

These Terms should be read in conjunction with slvio's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the complete agreement between you and slvio.

slvio reserves the right to update, amend, or replace these Terms at any time. Where changes are material, we will provide reasonable advance notice through email or a prominent on-site notification. Your continued use of the platform following the effective date of any revision constitutes acceptance of the updated Terms.

To be eligible to register and use slvio, you must satisfy all of the following conditions at the time of registration and on a continuing basis throughout your use of the platform:

• You are at least 21 years of age.
• You are a natural person and not a corporation, partnership, or other legal entity.
• You are physically located in the Philippines at the time of registration and wagering.
• You are not subject to any self-exclusion order, cooling-off period, or account suspension imposed by slvio or any other licensed gaming operator.
• You are not an employee, director, officer, consultant, or immediate family member of an employee of slvio or any of its affiliated entities, game providers, or software suppliers.
• You are opening an account on your own behalf and not on behalf of any third party.
• Your use of slvio does not violate any applicable law or regulation of the Philippines or of any jurisdiction to which you may be subject.

slvio reserves the right to request verification of eligibility at any time. Failure to satisfy or maintain eligibility requirements will result in account suspension and may result in the forfeiture of any funds held in the account, subject to PAGCOR regulatory requirements.

Each player is permitted to hold only one active account on slvio. Opening multiple accounts ("multi-accounting") is strictly prohibited and will result in the closure of all associated accounts and forfeiture of any balances held therein.

During the registration process, you are required to provide accurate, current, and complete information, including but not limited to your full legal name, date of birth, residential address in the Philippines, email address, and mobile number. You must promptly update your account information if any details change.

Know Your Customer (KYC) Verification: In compliance with PAGCOR anti-money laundering obligations, all accounts are subject to KYC verification before full access — including the ability to make withdrawals — is granted. Acceptable identification documents include:

• Philippine Statistics Authority (PSA) PhilSys National ID
• Unified Multi-Purpose ID (UMID)
• Land Transportation Office (LTO) Driver's License
• Philippine Passport issued by the Department of Foreign Affairs
• Social Security System (SSS) Card
• Voter's ID issued by the Commission on Elections (COMELEC)

slvio may additionally request proof of address (e.g., a utility bill or bank statement dated within 90 days) and proof of payment method ownership. We reserve the right to request enhanced due diligence documentation at our discretion, including for large transactions or accounts exhibiting unusual activity patterns.

Providing false, misleading, or fraudulent information during registration or the KYC process is a serious violation of these Terms and may constitute a criminal offence under Philippine law. slvio will report suspected fraud to the appropriate authorities.

You are solely responsible for maintaining the confidentiality of your slvio account credentials, including your username, password, and any two-factor authentication (2FA) codes. You must not share your login credentials with any other person under any circumstances.

All transactions initiated using your account credentials will be attributed to you and treated as authorised. slvio accepts no responsibility for any losses resulting from your failure to keep your credentials confidential, except in cases of verified platform security failures on our part.

If you suspect that your account has been accessed without your authorisation, you must notify slvio immediately by contacting our support team via live chat or by emailing us. slvio will investigate and, where appropriate, temporarily suspend the account pending the outcome of the investigation.

slvio will never ask you for your password via email, live chat, or any other communication channel. Any communication purporting to be from slvio that requests your password should be treated as fraudulent and reported to us immediately.

Deposits: All deposits to your slvio account must be made using a payment method registered in your own name. Third-party deposits are not permitted. The minimum deposit amount is ₱100. slvio currently accepts deposits via the following methods:

• GCash (instant credit)
• Maya (instant credit)
• BPI online banking
• BDO online banking
• UnionBank online banking
• 7-Eleven Cliqq over-the-counter
• Coins.ph wallet
• USDT TRC20 cryptocurrency

slvio does not charge fees on deposits; however, your payment provider may impose their own transaction fees, for which slvio accepts no responsibility.

Withdrawals: Withdrawal requests may only be submitted by players whose accounts have completed KYC verification. Withdrawals must be processed to a payment method registered in the same name as the slvio account. The minimum withdrawal amount and processing times vary by payment method and will be displayed at the time of the withdrawal request.

slvio processes verified withdrawal requests as promptly as possible. GCash and Maya withdrawals for fully verified accounts are typically processed the same business day. Bank transfers to BPI, BDO, and UnionBank may take one to three business days depending on inter-bank processing schedules.

slvio reserves the right to conduct additional security checks on withdrawal requests, which may result in temporary processing delays. Any withdrawal request that cannot be verified as legitimate may be declined and referred to our compliance team.

slvio offers various bonuses and promotional incentives to eligible players from time to time, including welcome bonuses, reload bonuses, free spins, cashback offers, and VIP program rewards. All bonuses and promotions are subject to these general Terms and Conditions as well as any specific terms attached to each individual promotion.

Specific promotion terms will be communicated at the time of the offer and will include, at minimum, the bonus amount or type, the applicable wagering requirement, the minimum qualifying deposit (where applicable), eligible games, minimum odds restrictions (for sports betting bonuses), and the expiry date of the bonus.

The following general conditions apply to all slvio bonuses unless explicitly stated otherwise in the specific promotion terms:

• Bonuses are available to verified Philippine residents aged 21 and above only.
• Only one bonus may be active at a time unless explicitly permitted otherwise.
• Bonuses are non-transferable and have no cash value until wagering requirements are fully met.
• slvio reserves the right to withdraw a bonus offer at any time prior to it being claimed.
• Any attempt to abuse a promotion — including but not limited to opening multiple accounts, exploiting software errors, or using prohibited strategies — will result in cancellation of the bonus and may result in account closure.
• Bonuses credited to accounts that are subsequently found to have been registered with false information will be void.

The slvio VIP Loyalty Program operates on a six-tier structure — Bronze, Silver, Gold, Platinum, Diamond, and Royal — with tier-specific benefits including enhanced withdrawal limits, bonus percentages, and dedicated account management at Platinum tier and above. Full VIP program terms are available on the slvio Casino page.

Wagering requirements (also referred to as "playthrough requirements") specify the total amount that must be wagered before bonus funds and any associated winnings become eligible for withdrawal. Wagering requirements are expressed as a multiplier of the bonus amount (e.g., a 30x wagering requirement on a ₱1,000 bonus means ₱30,000 in qualifying wagers must be placed before withdrawal is permitted).

The following rules apply to wagering requirement calculations unless otherwise specified in individual promotion terms:

• Only wagers placed using bonus funds contribute to wagering requirement completion. Real-money wagers placed while a bonus is active may or may not contribute, depending on the specific promotion terms.
• Different game types may contribute different percentages toward wagering requirements. Slot games typically contribute 100%. Live casino and table games may contribute a reduced percentage or may be excluded entirely. The specific contribution rates for each promotion will be stated in the promotion terms.
• Wagers placed at minimum odds below any threshold stated in the promotion terms will not contribute to wagering requirement completion.
• If your account balance reaches zero before the wagering requirement is completed, the remaining bonus balance and associated wagering requirement will be forfeited.
• Bonus funds and any winnings derived from them will expire if wagering requirements are not completed within the time limit specified in the promotion terms.

slvio recommends that all players carefully review the wagering requirements attached to any bonus before claiming it. If you do not wish to be subject to wagering requirements, you may decline a bonus at the time it is offered.

All games available on the slvio platform operate according to their respective individual game rules, which are accessible within each game interface. In the event of any conflict between these Terms and the individual game rules, the individual game rules will prevail in respect of that specific game.

slvio's slot games, live casino games, and RNG-based table games are provided by licensed third-party game providers whose Random Number Generator (RNG) systems are independently tested and certified for fairness and randomness. slvio does not have the ability to influence the outcome of any game round.

Live casino games are streamed in real time from professional studio environments. The outcomes of live dealer games are determined by physical game elements (cards, roulette wheels, dice) in the live studio environment.

The theoretical return-to-player (RTP) percentages for slot games are set by the respective game providers and are disclosed within each game's information panel. Past results do not influence future outcomes in any game on the slvio platform.

The following activities are strictly prohibited on the slvio platform:

• Multi-accounting: Opening, using, or controlling more than one account on slvio, whether in your own name or under another name or identity.
• Identity fraud: Registering with false personal information, using another person's identity documents, or otherwise misrepresenting your identity.
• Bonus abuse: Claiming bonuses in a manner not intended by the promotion terms, including through multi-accounting, collusion with other players, or using prohibited wagering strategies to extract bonus value.
• Collusion: Coordinating with other players to gain an unfair advantage in any game, including live poker, sports betting, or any other game where player interaction is a factor.
• Use of automated tools: Using bots, scripts, artificial intelligence, or any automated software to interact with slvio games or services without explicit written permission from slvio.
• Exploitation of errors: Deliberately exploiting any software error, bug, or misconfiguration for financial gain. Any winnings obtained through such exploitation are void.
• Money laundering: Using slvio for any money laundering activity or any transaction intended to conceal the origin of illicit funds. slvio has robust AML monitoring systems in place and will report suspicious activity to the Anti-Money Laundering Council (AMLC) of the Philippines as required by law.
• Chargebacks: Initiating unauthorised chargebacks or payment reversals on deposits made to your slvio account. Chargebacks will result in immediate account suspension and recovery action for any funds withdrawn prior to the chargeback.
• Accessing from restricted jurisdictions: Using VPNs, proxies, or other tools to mask your location and access slvio from a jurisdiction where online gambling is prohibited.

All content on the slvio platform — including but not limited to the website design, layout, graphics, logos, trademarks, text, software, game interfaces, promotional materials, and any other materials — is the intellectual property of slvio or its licensors and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the slvio platform solely for your personal, non-commercial gaming and entertainment purposes. This licence does not include any right to:

• Copy, reproduce, or distribute any content from the slvio platform for commercial purposes.
• Modify, adapt, or create derivative works based on any slvio content.
• Scrape, data-mine, or systematically extract data from the slvio platform.
• Use any slvio trademark, logo, or brand element without explicit prior written permission.
• Reverse-engineer, decompile, or disassemble any slvio software.

Any unauthorised use of slvio's intellectual property constitutes a material breach of these Terms and may give rise to civil and criminal liability under Philippine law.

slvio is committed to protecting your personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. Our collection, use, storage, and disclosure of your personal data are governed by our Privacy Policy, which is incorporated into these Terms by reference.

By registering on slvio, you consent to the collection and processing of your personal data as described in our Privacy Policy, including for the purposes of account verification, KYC compliance, anti-money laundering monitoring, customer support, and the delivery of personalised promotions where you have opted in to receive them.

slvio will not sell your personal data to third parties. We share data only where required for service delivery (e.g., payment processing, identity verification), regulatory compliance (e.g., PAGCOR reporting, AMLC reporting), or where required by law.

You have the right to access, correct, and request deletion of your personal data subject to applicable law and our regulatory retention obligations. Requests relating to your personal data should be directed to our support team.

slvio is committed to promoting responsible gaming and takes its obligations under PAGCOR's responsible gaming framework seriously. Gambling is intended to be a form of entertainment. When it stops being enjoyable, it is important to act.

The following responsible gaming tools are available to all slvio account holders at any time through the account settings section:

• Deposit limits: Set daily, weekly, or monthly deposit limits to control your spending. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period before taking effect.
• Session time limits: Set a maximum session duration after which you will be automatically logged out.
• Reality checks: Enable periodic pop-up notifications during play showing your session duration and net wagering activity.
• Cooling-off periods: Temporarily suspend your account for a period of your choosing, from 24 hours up to 30 days. During a cooling-off period, you will not be able to log in or make deposits.
• Self-exclusion: Permanently or semi-permanently exclude yourself from slvio for a minimum period of six months. Self-exclusion requests take effect immediately and cannot be reversed during the exclusion period.

slvio enforces strict 21+ age verification through its KYC process and will not knowingly permit underage players to access the platform. If you have concerns about a minor accessing gambling services, please contact our support team immediately.

For more information on the responsible gaming tools available on slvio, please visit our Responsible Gaming page.

To the maximum extent permitted by applicable Philippine law, slvio's total liability to you for any claim arising from or related to your use of the platform — whether in contract, tort (including negligence), or otherwise — shall not exceed the total amount deposited by you to your slvio account in the 30 days immediately preceding the event giving rise to the claim.

slvio shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to:

• Loss of profits, revenue, or anticipated savings.
• Loss of data or account information.
• Losses resulting from technical malfunctions, communication failures, or internet connectivity issues beyond slvio's reasonable control.
• Losses resulting from your failure to maintain the security of your account credentials.
• Losses resulting from unauthorised access to your account by a third party where slvio has not been negligent.

Nothing in these Terms limits or excludes slvio's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

slvio strives to maintain continuous platform availability but cannot guarantee uninterrupted access to its services. Scheduled maintenance windows will be communicated in advance where practicable. Emergency maintenance or security patches may be applied without prior notice.

slvio shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, typhoons, earthquakes, power outages, internet infrastructure failures, cyber-attacks, government orders, PAGCOR regulatory directives, civil unrest, or any other force majeure event.

In the event of a service interruption that affects the outcome of a live game round, slvio will take reasonable steps to determine the correct outcome and credit or void the affected wager accordingly. Where a definitive outcome cannot be established, the wager will be voided and the stake returned to the player's account.

slvio reserves the right to amend, update, or replace these Terms and Conditions at any time. Where any amendment materially affects your rights or obligations as a player, slvio will provide advance notice of at least 14 days via email to your registered address or through a prominent notification on the slvio website.

For minor amendments — such as clarifications, typographical corrections, or changes required to maintain compliance with new PAGCOR regulatory guidance — slvio may update these Terms without advance notice, though the effective date of the change will be clearly marked at the top of this document.

Your continued use of the slvio platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to any revised Terms, you must cease using the platform and may request account closure and withdrawal of any remaining balance by contacting our support team.

You may close your slvio account at any time by contacting our support team. Upon receiving a valid account closure request, slvio will process any pending withdrawals of your remaining real-money balance to your registered payment method, subject to the completion of any applicable KYC verification and the absence of any outstanding wagering requirements on active bonuses.

slvio reserves the right to suspend or permanently close your account at any time, with or without prior notice, in any of the following circumstances:

• You have breached any provision of these Terms and Conditions.
• slvio has reasonable grounds to believe that your account has been used for fraudulent, illegal, or prohibited activities.
• You have provided false or misleading information during registration or the KYC process.
• You are found to be under 21 years of age.
• Your account has been subject to a valid self-exclusion request.
• slvio is required to close your account pursuant to a PAGCOR directive, court order, or other regulatory or legal requirement.
• Your account has been inactive for a continuous period of 12 months or more, subject to applicable dormant account handling procedures.

Where slvio closes an account due to a breach of these Terms, any balance held in the account — including both real-money funds and bonus funds — may be forfeited in whole or in part at slvio's discretion, particularly where the breach involved fraudulent activity, bonus abuse, or money laundering. slvio will comply with applicable PAGCOR guidelines regarding the handling of forfeited funds.

In cases of account closure where no breach has occurred, any verified real-money balance will be returned to you via your registered payment method within a reasonable processing period.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. The Philippine Amusement and Gaming Corporation (PAGCOR) serves as the regulatory authority overseeing slvio's operations.

Informal Resolution: In the event of any dispute, complaint, or concern arising from your use of slvio, we encourage you to contact our customer support team in the first instance. The majority of issues can be resolved quickly and informally through our 24/7 support channels. Please provide full details of your complaint, including your account username, the date and nature of the issue, and any supporting evidence.

Formal Dispute Process: If your complaint cannot be resolved informally within 14 days of submission, you may escalate the matter to slvio's Compliance Department by submitting a formal written complaint to our support email address. slvio will acknowledge formal complaints within 5 business days and provide a final response within 30 business days of acknowledgement.

PAGCOR Escalation: If you remain unsatisfied with slvio's final response to your formal complaint, you may escalate the matter to PAGCOR through its official dispute resolution channels as the relevant regulatory authority.

Jurisdiction: For disputes that proceed to formal legal proceedings, you irrevocably submit to the exclusive jurisdiction of the competent courts of the Philippines. Nothing in this clause limits PAGCOR's regulatory authority or your right to lodge a regulatory complaint with PAGCOR at any stage.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the slvio platform, please do not hesitate to reach out to our support team. We are available 24 hours a day, 7 days a week.

For responsible gaming support, self-exclusion requests, or account limit adjustments, please contact us via live chat for the fastest response. Self-exclusion requests submitted via email will be processed within 24 hours of receipt.

Document Version: These Terms and Conditions were last reviewed and updated on 1 January 2026. slvio reserves the right to update this document in accordance with Section 15 above.